Privacy Policy

1. Who We Are

Toybetty Foods is a Nigerian food, catering, and wellness nutrition brand operating under the name Toybetty Foods. We are based in Lagos, Nigeria, with locations at 171, Adeyemo Akapo, Omole Estate Phase 1, Lagos, and 19, Sodamola Street, Ajoke Estate, Fagba, Lagos.

For questions about this Privacy Policy or how we handle your personal information, please contact us at info@toybettyfoods.com.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website or services.

Information You Provide

• Contact information: Name, email address, phone number, when you fill in our contact form, make a reservation, or subscribe to our newsletter.
• Order information: Meal preferences, dietary requirements, delivery address, and payment details when you place a catering or meal plan order.
• Health information: Where you voluntarily share health conditions (such as diabetes or hypertension) as part of requesting a personalised wellness meal plan. This is sensitive data and is handled with the highest level of care.
• Feedback and correspondence: Any messages, reviews, or feedback you send to us.

Information Collected Automatically

• Usage data: Pages visited, time spent on pages, links clicked, browser type, and device type.
• Location data: Approximate location inferred from your IP address (not precise GPS location).
• Cookies and similar technologies: See our Cookie Policy for full details.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil catering orders and meal plan subscriptions
• Communicate with you about your orders, reservations, and enquiries
• Send you newsletters, recipes, and wellness content (only if you have opted in)
• Design and personalise wellness meal plans appropriate to your health condition
• Improve our website, menu, and services based on usage patterns
• Comply with legal obligations under Nigerian law
• Prevent fraud and maintain the security of our services

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who help us operate our business, such as email service providers (EmailJS), payment processors, and delivery partners. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
• Analytics providers: Aggregated, anonymised data may be shared with analytics tools to help us understand how our website is used.
• Legal authorities: Where required by Nigerian law or a court order.
• Business transfers: If Toybetty Foods merges with or is acquired by another entity, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

5. How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. In general:

• Order and transaction records: 7 years (in line with Nigerian financial record-keeping requirements)
• Contact enquiries: 2 years from the date of last contact
• Newsletter subscriptions: Until you unsubscribe
• Wellness and health data: Until you request deletion or close your account

You may request deletion of your data at any time by emailing info@toybettyfoods.com. We will respond within 30 days.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information ("right to be forgotten"), subject to legal retention requirements.
• Objection: Object to us processing your data for marketing purposes.
• Portability: Request your data in a structured, machine-readable format.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at info@toybettyfoods.com. We will respond within 30 days. There is no charge for reasonable requests.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and staff training.

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security. If you believe your data has been compromised, contact us immediately at info@toybettyfoods.com.

8. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. For full details on the types of cookies we use, how to control them, and how to opt out, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites, including our social media pages (Instagram, TikTok, Facebook) and partner platforms. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices of external websites.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email.

Your continued use of our website or services after changes take effect constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: info@toybettyfoods.com
• Phone: +234 808 252 4598 / +234 915 202 5404
• Address: 171, Adeyemo Akapo, Omole Estate Phase 1, Lagos, Nigeria